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Tech Support

Contact us for technical support on your New Scale product.

Call Tech Support at (585) 924-4450, option 2,
Email a Tech Support Specialist, or
Use the form below to help us by providing enough information to solve your problem.

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	New Product Inquiry
	Existing Customer
Product	Model / Version Number
M3 Module	M3 Module Model / Verson Number
SQL-1.8	SQL-1.8 Model / Verson Number
SQL-3.4	SQL-3.4 Model / Verson Number
Tracker/NSE-5310	Tracker/NSE-5310 Model / Verson Number
Software	Software Model / Verson Number
SQ-100	SQ-100 Model / Verson Number
SQ-2115	SQ-2115 Model / Verson Number
Custom Development	Custom Development Model / Verson Number
Other	Other Model / Verson Number
New Scale Pathway Software version 2.6.0 or later includes a reporting tool you can use to provide us with helpful trouble-shooting information about your software version and controller configuration. To access this tool, click the ABOUT button in the New Scale Pathway window. In the resulting dialog, click "Report software or hardware problem" and then "generate attachment." This will create a .csv file and display the contents in NotePad. Copy and paste the contents of the file into the comments box below. Refer to the New Scale Pathway Software Guide for screen shots and more detailed instructions.
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